Privacy Policy

Last updated 25 September, 2024

At ChatBizSol, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data, and your rights under UK law, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

ChatBizSol (“we,” “our,” or “us”) is a business that offers CRM solutions, web design and development services, and digital marketing solutions. For any privacy-related matters, you can contact us at:

• Email: enquiry@chatbizsol.com
• Website: https://www.chatbizsol.com

We may collect and process the following data about you:

2.1 Personal Data

• Contact information: Name, email address, phone number, postal address, and any other contact details you provide.
• Business information: Company name, position, and related business data.
• Financial details: Payment information (e.g., bank account details) when necessary for transactions.
• Communications: Any correspondence via email, our website, or other methods.

2.2 Usage Data

• Technical data: IP address, browser type, operating system, and other metadata from your interactions with our website.
• Cookies: Information collected through cookies (please refer to our Cookie Policy for more details).

We process your personal data for the following purposes:

• To provide our services: To manage and deliver the services you have requested.
• To improve our website: To ensure that the content on our site is presented in the most effective way.
• To manage our relationship: Including invoicing, customer support, and updates on changes to our terms, policies, and services.
• For marketing: To send you information about our services, new products, or promotions (where you have consented to receive such communications).
• To comply with legal obligations: Including tax, audit, and other regulatory requirements.

If you choose to register through or grant us access to a Third-Party Social Media Service, we may collect the following personal data associated with your account: your name, email address, and other information necessary to provide our Service.

We will only collect the minimum necessary information required for your registration, and you will be asked for your explicit consent before we access additional personal data, such as your contact list or activities associated with the Third-Party Social Media Service.

By providing this information, you give the Company permission to use, share, and store your personal data in accordance with this Privacy Policy. You can withdraw your consent at any time by managing your account settings or contacting us directly.

We process your personal data under one of the following legal bases:

• Performance of a contract: Where the data is required to fulfill our contractual obligations to you.
• Legitimate interests: For the purposes of running our business, improving our services, and communications (with minimal impact on your privacy).
• Consent: When you have explicitly agreed to receive marketing communications.
• Compliance with legal obligations: Where necessary to meet regulatory or legal requirements.

We do not sell, trade, or otherwise transfer your personal data to third parties except in the following situations:

• Service providers: Trusted partners who assist us in operating our website, conducting our business, or providing services to you. These partners are subject to strict confidentiality obligations.
• Legal obligations: If required by law, such as to comply with legal processes, enforceable governmental requests, or to protect the rights, property, or safety of ChatBizSol and its users.

Your personal data may be transferred to, and processed in, countries outside the UK and European Economic Area (EEA). We will only transfer your data to countries that provide adequate data protection or where we have established appropriate safeguards to protect your data.

We retain your personal data only for as long as is necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements.

• Client information: Retained for the duration of our business relationship and up to 6 years after.
• Marketing data: Retained until you opt-out or withdraw your consent.

When the retention period expires, we will securely dispose of your personal data.

Under data protection laws, you have several rights, including the right to:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request that we delete your personal data, subject to legal obligations.
• Restriction: Request that we restrict processing of your data.
• Portability: Request transfer of your personal data to another party.
• Objection: Object to the processing of your data, particularly for direct marketing purposes.

If you wish to exercise any of these rights, please contact us at enquiry@chatbizsol.com.

We implement appropriate technical and organisational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted storage, access controls, and secure server technology.

Our website uses cookies to improve user experience and to analyse site traffic. You can manage your cookie preferences via your browser settings. For detailed information on how we use cookies, please see our Cookie Policy.

If you have opted in, we may send you marketing communications about our products and services. You can withdraw your consent at any time by contacting us at enquiry@chatbizsol.com or clicking the “unsubscribe” link in marketing emails.

If you are unhappy with how we handle your personal data, you can contact us directly at enquiry@chatbizsol.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues:

• Website: https://ico.org.uk
• Phone: 0303 123 1113

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

• Email: enquiry@chatbizsol.com
• Website: https://www.chatbizsol.com