Terms of Service

Last updated 25 September, 2024

Welcome to ChatBizSol. These Terms of Service (“Terms”) govern your use of our website and the services provided by ChatBizSol. By using our services or accessing our website at https://www.chatbizsol.com, you agree to comply with and be bound by these Terms. Please read them carefully.

• “We,” “Us,” “Our,” refers to ChatBizSol.
• “You,” “Customer,” “Client,” refers to the individual or business using our services.
• “Services” refers to the web design, WhatsApp CRM, and other digital solutions provided by ChatBizSol.
• “Consumer” refers to individuals purchasing services for personal use, as defined under UK consumer law.

ChatBizSol offers digital services including, but not limited to:

• Web design and development
• WhatsApp CRM solutions
• Content creation services

We offer custom solutions, and the scope of services provided will be defined in the contract between us and the customer.

Pricing:

Prices for services are listed on our website or provided as part of a custom quotation. Prices are in GBP (£) and may include VAT where applicable.

Advance Payment & Milestones:

Some services will require advance payment based on specific project milestones. These milestones and payment schedules will be agreed upon in the service contract before work begins. The following applies:

• Milestone Payments: Payments will be due at the completion of each milestone, as defined in the project scope or contract. Each milestone will be clearly outlined with deliverables and a payment schedule.
• Advance Payments: Before commencing the project, an agreed deposit or upfront payment may be required, typically representing a percentage of the total project cost (e.g., 50%). This deposit secures our time and resources for your project.
• Payment Triggers: Once a milestone is completed and approved by you, an invoice will be generated, and payment will be required before proceeding to the next phase of the project.
• Non-Payment: If a milestone payment is not received within the agreed timeframe, work on the project may be paused until the payment is made. Persistent non-payment may lead to termination of the contract, and any work already completed will be retained by ChatBizSol until outstanding amounts are cleared.

Payment Methods:

We accept payments via Stripe and other accepted payment gateways as specified on our website.

Invoicing:

Invoices for services will be generated upon reaching each milestone or as agreed in the contract. Full payment is due within 14 days of the invoice date, unless otherwise stated.

Late Payments:

Late payments may incur interest charges in accordance with UK law. If payment is overdue, we reserve the right to suspend or terminate the services until payment is made.

Account Creation:

Depending on the service you purchase, either we or you may create an account on our website for you. This account will grant you access to certain content, tools, or parts of our website that are not accessible to the general public.

Access to Private Content:

The account may provide access to private content such as:

• Custom dashboards or tools related to your WhatsApp CRM services.
• Specific web design or development files and progress reports.
• Any content related to training or tutorials for using ChatBizSol’s services.

Account Security:

• You are responsible for maintaining the confidentiality of your account credentials, including the username and password.
• You must notify us immediately if you believe your account has been compromised or if there has been any unauthorized access to your account.
• ChatBizSol reserves the right to suspend or terminate access to accounts that are found to be in breach of our Terms or used for illegal or inappropriate activities.

Account Termination:

• We reserve the right to deactivate or terminate your account if you breach any of these Terms, fail to make required payments, or use the account for any unlawful or malicious purposes.
• Upon termination of the account, access to any private content, files, or tools will be revoked.

Service-Dependent Access:

The type and scope of the content or website areas you can access may vary depending on the services you have contracted with us. These services will be defined within your agreement with ChatBizSol, and any limitations on access will be clearly outlined.

In compliance with the strict terms and conditions of Stripe, we do not serve any business or person engaged in prohibited or restricted activities as outlined by Stripe. If your business falls under these categories, we are unable to provide our services to you.

For more information on what constitutes a prohibited or restricted business, please refer to Stripe’s documentation: Stripe Restricted Businesses.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have the right to a 14-day cooling-off period for service contracts made online, by phone, or by mail.

• Right to Cancel: If you enter into a service agreement with us as a consumer, you have the right to cancel within 14 days from the date of the contract. No reason is needed for the cancellation.
• Notification of Cancellation: You can inform us by emailing enquiry@chatbizsol.com. You may use the cancellation form provided below or simply send a clear statement of your decision to cancel.
• Services Commencing During the Cooling-Off Period: If you request that we begin providing services during the cooling-off period, we will charge for any services completed up to the point of cancellation. Once the services have been fully performed, the right to cancel no longer applies.
• Exemptions: The cooling-off period does not apply to services purchased for business purposes (B2B) or to fully completed services if performed within the cooling-off period upon the customer’s request.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have the right to a 14-day cooling-off period for service contracts made online, by phone, or by mail.

• Right to Cancel: If you enter into a service agreement with us as a consumer, you have the right to cancel within 14 days from the date of the contract. No reason is needed for the cancellation.
• Notification of Cancellation: You can inform us by emailing enquiry@chatbizsol.com. You may use the cancellation form provided below or simply send a clear statement of your decision to cancel.
• Services Commencing During the Cooling-Off Period: If you request that we begin providing services during the cooling-off period, we will charge for any services completed up to the point of cancellation. Once the services have been fully performed, the right to cancel no longer applies.
• Exemptions: The cooling-off period does not apply to services purchased for business purposes (B2B) or to fully completed services if performed within the cooling-off period upon the customer’s request.

• Consumer Contracts: If you cancel the contract within the cooling-off period, you are entitled to a full refund minus any work already completed. Refunds will be processed within 14 days from the cancellation notice or from the return of any materials, whichever is later.
• Business Contracts: Business customers are not entitled to a cooling-off period. However, cancellations and refunds will be subject to the terms outlined in the service agreement or contract.
• Refund Processing: Refunds will be made to the original payment method, unless otherwise agreed, within 14 days of the cancellation confirmation.

• Completion Times: Estimated completion times for our services will be agreed upon before the project begins. Delays caused by incomplete information from the client or additional change requests may extend the timeline.
• Revisions: A specified number of revisions (as outlined in the contract or service agreement) may be included in your package. Additional revisions beyond this may incur additional charges.
• Client Responsibilities: You agree to provide all necessary materials, feedback, and access required for us to deliver the services. Delays in receiving these may affect the agreed delivery schedule.

ChatBizSol is committed to protecting your personal data and ensuring compliance with the UK GDPR.

• Data Collection: We only collect and use personal data that is necessary for providing our services. This may include your name, contact details, and any other information necessary for the completion of your project.
• Data Retention: We retain your data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
• Your Rights: You have the right to access, correct, or delete any personal data we hold about you. You can exercise these rights by contacting us at enquiry@chatbizsol.com.

• Ownership: Upon full payment, the intellectual property rights of the deliverables produced for you (e.g., website design, content) will be transferred to you, unless otherwise specified in the contract.
• License: If any third-party software or assets are used, they may be subject to separate licensing terms. You are responsible for adhering to these licensing terms.

• No Warranty: Our services are provided on an “as-is” basis. While we strive for high-quality results, we make no guarantees about the outcome of the services or the success of your project.
• Liability Cap: To the fullest extent permitted by law, ChatBizSol’s liability for any claims arising out of or in connection with the services will be limited to the amount paid by you for the services.

• Governing Law: These Terms are governed by and construed in accordance with the laws of England and Wales.

• Dispute Process: In the event of a dispute, both parties agree to first attempt to resolve the matter through informal negotiation. If resolution is not reached through informal channels, either party may refer the dispute to mediation or arbitration, as appropriate, under UK law.

• Alternative Dispute Resolution (ADR):

  If a dispute cannot be resolved through informal negotiation, consumers may opt for Alternative Dispute Resolution (ADR) as an alternative to court proceedings. ADR allows disputes to be resolved in a cost-effective and timely manner.

  ChatBizSol is committed to seeking a resolution through a certified ADR provider. In the case of an unresolved dispute, you may contact:

  Name: The Ombudsman Service
  Website: https://www.ombudsman-services.org
  Email: enquiries@ombudsman-services.org
  Telephone: 0330 440 1614

  If the dispute is not resolved through ADR, you may still have the right to bring legal action before the courts.

• Mediation/Arbitration: In cases where ADR is not chosen or successful, either party may opt for mediation or arbitration, which can be arranged in accordance with UK Arbitration rules. Arbitration decisions will be binding on both parties.

• Right to Change Terms: ChatBizSol reserves the right to update or modify these Terms at any time without prior notice. Any changes will become effective immediately upon posting on our website.

• Notification of Changes: We will indicate at the top of this page the date these Terms were last updated. It is your responsibility to review these Terms periodically to stay informed of any updates.

• Continued Use Constitutes Acceptance: Your continued use of our services or website after any changes to these Terms have been posted constitutes your acceptance of the revised Terms.

• Material Changes: If we make material changes that affect your rights or obligations, we will make reasonable efforts to notify you of such changes, such as through an email notification or a prominent notice on our website.

• Severability: If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall remain in full force and effect.

• Entire Agreement: These Terms, along with any service agreement or contract, constitute the entire agreement between you and ChatBizSol regarding the use of our services.

• Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a third party without your consent.

If you have any questions or concerns about these Terms, please contact us at

ChatBizSol

Address: 1 The Triangle, London NW9 0AE
Email: enquiry@chatbizsol.com
Website: https://www.chatbizsol.com

(If you wish to cancel your contract, you may use this form)

To: ChatBizSol
Email: enquiry@chatbizsol.com
I hereby give notice that I cancel my contract for the provision of services as follows:
[Insert details of services here]

Name:
Address:
Date: